Mobile Credit Card App

Mobile Credit Card App
Enjoy on-the-go card management that’s fast and easy! We have a new, free app to help our members manage their credit cards on the go! 
Download the CJCU Mobile Credit Card app from iTunes and Google Play now!
From the app, you can:
  • Activate your New card
  • View recent transactions and history
  • Make one-time, same day payments
  • See current balance, payment due and due date
  • Report your card lost or stolen
  • Update your contact information
Don't have a CJCU credit card yet? Apply for one today and take advantage of our low APR, great reward program and limited fees!

Getting Started
Download the app from the store, grab your credit card, and register on the phone. It’s that easy!
Safety
You’re protected by 128-bit encryption through your mobile device. 
No personal information is stored on your mobile device.
Frequently Asked Questions
GENERAL

Q: I'm not an Online Banking or Mobile Banking User, can I still use the Mobile Credit Card App?
 
A: Yes, there is no need to be an Online Banking user to use this service. However, if you’d like to enroll for online or mobile banking , they do offer additional features and enhancements for your Credit Card, including E-Statements. Signing up is easy. Please click here to Enroll. 

Q: Can I use my Online Banking login credentials for Mobile Credit Card App?
 
A: No, you must complete the Mobile Credit Card App Registration process from the phone to create login credentials and set up security questions. 

Q: How much does this service cost?
 
A: Currently, there is no charge from CJCU for this service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information. Looking for a new phone carrier? Check out our great deal from SPRINT!

Q: Is it secure?
 
A: Yes, the Mobile Credit Card App service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires. In addition, no account data is ever stored on your phone. 

Q: Which wireless carriers are supported?
 
A: We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. 

Q: Do I need a data plan?
 
A: A data plan is typically needed when you want to use the app when Wi-Fi is not available. Please check with your wireless carrier for more information.

Q: Which cards will I be able to see?
 
A: Any CJCU card where you are the primary or secondary cardholder. However, please be aware that each card can only be linked to one mobile profile at a time. 
REGISTRATION

Q: How do I register for Mobile Credit Card?
 
A: Download the app from the store, Install and Open. Make sure you have your CJCU credit card handy. You will verify your identity, card information, select security questions and create a sign on Mobile Credit Card App User ID and Password.

Q: How do you use the information that I provide during Registration?
 
A: The information you provide to verify your identity is used to validate account ownership. Only your security questions, answers and Mobile Credit Card App User ID and Password are stored by our system.

Q: What happens if I get a new phone or change phone numbers? 
A: Simply reinstall the app and start using it.

Q: What if my device is lost or stolen?
 
A: There are no special arrangements necessary to suspend the app or card. 
TROUBLESHOOTING

Q: I forgot my password, how do I reset my password? 

A: After entering your Username, tap on Login button. On the next screen select “Forgot Password?” link. You will be guided through the change process.

Q: I forgot my username, how do I find out what my username was? 
 
A: On the Login screen, select “Forgot Username?” link. You will be guided through the change process.

Q: How do I change my password or security questions? 
 
A: Sign on to the Mobile Credit Card App and from the Home screen, select Settings button. You will be guided through the change process.

Q: What if I forget the answer to my security question?
 
A: Please call our Member Service Helpline at 855-756-5752.

Q: What if I still need help?
 
A: Please contact our office at 814-664-7010 during business hours or our Member Service Helpline at 855-756-5752.

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